I'm a research driven ecommerce strategist & UX professional. This is where I think about work.
Find me on
to say hey or
contact me via my google profile
Things I've said & written:
Trust: The Secret Sauce In Social Commerce
Ecommerce & the Social Web: Why it matters. What you can do.
What are you doing unto others? The importance of reciprocity on the social web.
Good Search Abandonment: Delivering Content without Clicks to the Cross-channel Customer
The ways and means of widgets
Email is dead. Long live Email.
NYTimes on Online Accessibility
NYTimes on Interactive Catalogs
Harnessing Customer Influence & Emerging Interests (In a Hurry & On the Cheap)
The Big So What: The Apple iPad Enters Our Lives
There is already a sense that the Internet community has become so absurdly self-involved that they don’t think there’s any world outside of theirs.
Adam Hanft, chief executive of the marketing advisory firm Hanft Projects, on using Homeless Individuals as Wi-Fi Transmitters during SxSW. via NYTimes.com