I'm a research driven ecommerce strategist & UX professional. This is where I think about work.
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Things I've said & written:
Trust: The Secret Sauce In Social Commerce
Ecommerce & the Social Web: Why it matters. What you can do.
What are you doing unto others? The importance of reciprocity on the social web.
Good Search Abandonment: Delivering Content without Clicks to the Cross-channel Customer
The ways and means of widgets
Email is dead. Long live Email.
NYTimes on Online Accessibility
NYTimes on Interactive Catalogs
Harnessing Customer Influence & Emerging Interests (In a Hurry & On the Cheap)
The Big So What: The Apple iPad Enters Our Lives
Facebook is like shouting into a crowd. Twitter is like speaking into a room.
— Teen Focus Group Participant, Microsoft Research in
Teens On Twitter: They’re Migrating Sometimes For Privacy