I'm a research driven ecommerce strategist & UX professional. This is where I think about work.
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Things I've said & written:
Trust: The Secret Sauce In Social Commerce
Ecommerce & the Social Web: Why it matters. What you can do.
What are you doing unto others? The importance of reciprocity on the social web.
Good Search Abandonment: Delivering Content without Clicks to the Cross-channel Customer
The ways and means of widgets
Email is dead. Long live Email.
NYTimes on Online Accessibility
NYTimes on Interactive Catalogs
Harnessing Customer Influence & Emerging Interests (In a Hurry & On the Cheap)
The Big So What: The Apple iPad Enters Our Lives
The future of search starts with maps. That’s where all the commerce is going to be done and that’s what everyone’s fighting out. To monetize mobile traffic, maps are a critical ingredient.
If you want more paintings, don’t ration the canvas.